You can follow the below steps to cancel the subscription for a customer.
Step 1: Log in to your Recurpay dashboard and click on the Subscriptions tab in the left sidebar and choose the subscription that you would like to do the changes on.
Step 2: Scroll to the bottom and click on the "Cancel Subscription" option and add a reason for cancellation to proceed.
The customer will stop getting renewal orders immediately.
They’ll receive a confirmation email if you have cancellation notifications enabled.
You can always view cancelled subscriptions under the Cancelled tab in your Subscriptions section.
💡 Pro-tip: If the customer just wants to skip or pause a few orders instead of cancelling completely, check out this article: How to pause a customer’s subscription
If you face any issues during installation, reach out to our team at help@recurpay.com or click the Instant Call button on your dashboard for real-time assistance. You can also start a live chat anytime we are available 24*7.