Introduction
This guide explains how merchants can set a specific time for subscription renewals and ensure that the time window between the Start Time and End Time is greater than 2 hours and less than or equal to 12 hours.
By configuring a renewal time within this range, merchants can manage their operations more efficiently, optimize system performance, and provide a consistent customer experience. The system ensures timely processing by preventing settings that violate these constraints.
Steps to Set Subscription Renewal Time
Step 1: Access the Subscription Settings
Navigate to the subscription settings in your dashboard.
Find the section for "Subscription Renewal Time".
Step 2: Specify the Time for Renewals
Select the time from the dropdown or input the time manually (e.g., 12:00 AM, 12:00 PM).
This is the time when all subscription renewals for the day will be processed.
Step 3: Save the Changes
Once you’ve specified the renewal time, save the settings.
These settings will apply to all future renewals unless changed.
Flowchart: Subscription Renewal Process
Example
You set the renewal time to 3:00 AM. This means all subscription orders for the day will be processed at 3:00 AM.
Orders will automatically be updated in the system, and customers will receive notifications based on this time.
Advantages
Optimized System Performance: Running renewals during off-peak hours reduces system load and ensures that transactions are processed smoothly.
Consistent Customer Experience: Setting a consistent time for renewals ensures that customers receive their renewal notifications at the same time each month, providing a reliable and predictable experience.
Important Considerations
Time Difference Constraint:
The gap between the Start Time and End Time must be greater than 2 hours but also less than or equal to 12 hours. For example, if the Start Time is 12:00 AM, the End Time should be no earlier than 2:00 AM and no later than 12:00 PM.
Error Handling:
If the time difference is less than 2 hours, the system will display the following error message:
"Time difference should be more than 2 hours."
If the time difference is less than 2 hours or more than 12 hours, the system will display the following error message:
"Time difference should be less than equal to 12 hours.."
Cross-Day Renewals:
You can configure Start and End Times across different days, but the total time difference must stay within the 12-hour limit. For example, a Start Time of 11:00 PM and End Time of 10:30 AM (next day) is valid as the difference is 11.5 hours.
Conclusion
By specifying a time for subscription renewals, you can streamline the renewal process and ensure a smooth customer experience while optimizing your business operations.