In Recurpay, these are usually sent via email a few days in advance. They give customers a heads-up about upcoming charges, which helps avoid surprises, builds trust, and leads to fewer disputes. It’s a simple step that improves the overall customer experience.
Why are Automatic Renewals Important?
Automatic renewals ensure customers are billed on time and avoid service interruptions, while renewal notifications build trust by keeping customers informed and giving them control before they're charged. Together, they improve the overall subscription experience. The renewal email allows transparency, reduces disputes, and helps the merchant provide a better customer experience.
When is the Renewal notification sent?
The renewal notification is sent 1 day before the subscription renews, but it can also be set to any number of days you prefer. Additionally, a post-renewal confirmation email is sent once the order is created.
Renewal notification Customization.
The subscription renewal notification email can be customized by navigating to the Recurpay dashboard > Settings> Notifications > Before Subscription Renewal. Under this setting, the merchant can turn off the notification setting, change the subject of the mail, and add additional emails to be Cc'd or Bcc'd. The content of the email can be changed as well on the same page.
From as low as $10, merchants can get professionals to design a branded HTML email template using their brand guidelines and instructions. Simply click on the "Connect to email designers" link as shown in the screenshot below:
