Automatic renewals ensure customers are billed on time without service interruptions. Renewal notifications are sent via email to give customers a heads-up about upcoming charges, which builds trust and reduces payment disputes. You should use these notifications to provide transparency and improve the overall customer experience.
Benefits of Notifications:
Reduce Disputes: Prevent "surprise" charges that lead to chargebacks.
Build Trust: Keep customers informed about their recurring commitments.
Improve Retention: Give customers a window to update their payment methods or address before renewal.
Step 1: Go to Notification settings
Go to the Recurpay dashboard, select Settings, and click on Notifications.
Step 2: Open the Renewal Notification editor
Scroll down to Customer notifications and Select the Before Subscription Renewal option to open the customization page.
Step 3: Set the notification timing
Enter the number of days before renewal you want the email to be sent in the Days Before field.
NOTE: By default, this is set to 1 day, but you can adjust it to any interval that suits your business.
Step 4: Customize your email content (Optional)
Update the Subject Line and Email Body to match your brand's voice.
TIP: Use short, clear sentences and avoid technical jargon so customers understand exactly when they will be charged.
Step 5: Add CC or BCC recipients
Enter any additional email addresses in the CC or BCC fields if you need your team to receive copies of these alerts.
Step 6: Enable or disable the notification
Use the Toggle at the top of the page to turn the notification on or off.
WARNING: Disabling these notifications may increase the number of support tickets regarding unexpected charges.
Professional Email Design
If you prefer a custom-branded look, you can hire a professional to design an HTML template for $10. Click the Connect to email designers link on the settings page to get started.
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Need Help? If you face any issues during installation, reach out to our team at help@recurpay.com or start a live chat anytime for real-time assistance. We are available 24x7.