Recurpay is a subscription management app that handles recurring billing, reminders, and customer notifications, making it easier for businesses to manage subscriptions and focus on growth.
What Are Renewal Notifications?
Renewal notifications are messages or emails sent to customers before their subscription is set to renew.
In Recurpay, these are usually sent via email a few days in advance. They give customers a heads-up about upcoming charges, which helps avoid surprises, builds trust, and leads to fewer disputes. It’s a simple step that improves the overall customer experience.
Why are Automatic Renewals Important?
Automatic renewals ensure customers are billed on time and avoid service interruptions, while renewal notifications build trust by keeping customers informed and giving them control before they're charged. Together, they improve the overall subscription experience. The renewal email allows transparency, reduces disputes, and helps the merchant provide a better customer experience.
In Recurpay, automatic renewals mean that your customers are charged automatically at the end of each billing cycle. This could be weekly, bi-weekly, monthly, yearly, or whatever schedule you set for your subscriptions. Once a customer signs up, Recurpay handles the renewals in the background, so there’s nothing you need to do manually. For customers, it means uninterrupted access to their subscriptions and a hassle-free experience.
When is the Renewal notification sent?
The renewal notification is sent 1 day before the subscription renews, but it can also be set to any number of days you prefer. Additionally, a post-renewal confirmation email is sent once the order is created.
Renewal notification Customization.
The subscription renewal notification email can be customized by navigating to the Recurpay dashboard > Settings> Notifications > Before Subscription Renewal. Under this setting, the merchant can turn off the notification setting, change the subject of the mail, and add additional emails to be Cc'd or Bcc'd. The content of the email can be changed as well on the same page.
From as low as $10, merchants can get professionals to design a branded HTML email template using their brand guidelines and instructions. Simply click on the "Connect to email designers" link as shown in the screenshot below:
FAQs
Can customers cancel before renewal?
- Yes, customers can cancel before renewal
What happens if a payment fails?
- The subscription would go into the Halted state, and Recurpay would attempt to charge the customer again a few times
Can merchants turn off renewal notifications?
- Yes, Merchants can turn off renewals notifications from the Settings> Notifications > Before Subscription Renewal.
Can the merchant change the sender details for the emails?
- Yes, this can be changed from the Settings> Notifications page