Migration Prerequisites
To ensure a smooth migration to Recurpay, your store must be using one of the following payment gateways:
Shopify Payments
Authorize.net
PayPal
Stripe
If you’re using a different payment gateway, reach out to our team and we’ll help you explore the best way forward.
Step 1: Fill Out the Migration Request Form
To begin your migration, simply fill out this short form:
Recurpay Migration Request Form
Once submitted, our migration team will get in touch within a few hours and guide you through the process.
Most migrations are completed within 24–48 hours.
Step 2: Install the Recurpay App
Go to your Shopify Admin
Open the Shopify App Store
Search for Recurpay Subscriptions
Click Install
After installation, complete the quick onboarding flow to connect your products and basic settings.
Refer to this guide for detailed steps: How to install Recurpay app.
💡 Recommended Before Migration
We recommend installing Recurpay and completing the initial setup before the migration begins.
This ensures that:
New subscriptions created during the migration window are routed correctly
There is no overlap between old and new subscription systems
Your storefront is fully ready when subscriptions are activated on Recurpay
Our migration team will guide you on the ideal timing so everything transitions smoothly.
Step 3: Grant Access to Recurpay
Once you submit the migration request, our team will reach out to request access to your store or subscription platform.
We will send you a Shopify collaborator access request
Please accept the request promptly so we can proceed
Migrating from:
If you’re migrating from a different subscription platform, please reach out to our migration team or contact support, and we’ll guide you through the next steps.
Step 4: Migration & Review (24–48 Hours)
Once access is granted, our team will begin the migration.
The migration is typically completed within 24–48 hours.
What happens during this step:
Existing subscriptions are migrated to Recurpay in a paused state
This ensures no unintended charges are triggered
You will be notified once the migration is complete
Your action required:
Review the migrated subscriptions in Recurpay
Confirm that everything looks correct
Remain actively available during the 24–48 hour window for any clarifications
Important
Staying available during the migration window helps us complete the process smoothly and on time. Our team will always keep you informed and will only reach out if clarification is required.
Final Step: Go Live
Once you confirm everything looks good:
Uninstall the old subscription app
Our team will activate the subscriptions in Recurpay
Your store goes live on Recurpay 🎉
Why Recurpay’s White-Glove Migration?
Fully managed by subscription experts
No downtime or customer impact
Secure handling of subscription data
End-to-end support with real humans, 24×7
Need Help?
If you need assistance at any stage:
Email us at help@recurpay.com
Use the Instant Call button from your dashboard
Start a live chat — our team is available 24×7