Setting-up shipping for your recurring orders is a critical step in providing a great customer experience. Whether you want to offer an exclusive Free Shipping as a perk or set a specific Custom Shipping Rate, you can manage these settings directly within each subscription plan on your Recurpay dashboard.
For a detailed walkthrough, please watch this video. Also, you can follow the step-by-step guide below to set up Free Shipping or a Custom Shipping Rate for your subscription plans:
Step 1: Access Your Plans
From the Recurpay Dashboard, navigate to the Plans section located in the left sidebar.
Step 2: Choose Your Plan
You can either modify an existing plan or create a new one:
Edit Existing Plan: Click on the specific Plan ID you wish to update.
Create New Plan: Click the Add Plan (+) icon on the top right hand corner to start a new plan from scratch.
Step 3: Locate The Shipping Field
Once inside the plan page, scroll down to the final section of the plan page. Titled: "Shipping for subscription orders"
Step 4: Select Your Shipping Type
In this section, you will define how shipping appears at checkout for your subscribers. Within this field, you have three shipping options to choose from.
Note: The main objective here is to decide whether to offer free shipping or apply a custom shipping rate for your customers.
A custom shipping rate: This option allows you to set a fixed shipping fee for all subscription orders.
A free shipping: This option allows you to offer free shipping on all subscription orders.
Step 5: Save and Review
Before finishing, double-check that the rate applies to the correct products within the plan. Once verified, click Done to update the product selection page, then Save or Update Plan.
✅ Done! Your Shipping Rules Are Now Active 🚀
Once saved, here is what happens:
Automatic Application: New subscribers to this plan will automatically see either the custom shipping rate or free shipping at checkout.
Renewal Consistency: The selected shipping option, whether a custom rate or free shipping, will be locked in for all recurring orders, ensuring customers are charged accordingly.
IMPORTANT: If you choose either a custom shipping rate or free shipping, please contact Recurpay support through live chat or email us at help@recurpay.com, for further checks to confirm your shipping settings on our end. Ensuring everything works correctly.
Need Help?
If you face any issues during installation, reach out to our team at help@recurpay.com or click the Instant Call button on your dashboard for real-time assistance. You can also start a live chat anytime we are available 24*7.