Maybe your shelves are fully stocked, you are heading out of town, or you just need a short break. Whatever the reason, Recupay makes it easy for customers to skip an upcoming order directly from the Customer Portal. Merchants can also skip the next order on behalf of the customer from the admin dashboard. "No awkward cancellations, no back-and-forth emails, and absolutely no hassle. Just quick, easy skipping."
Skip It Like a Pro
Through the Customer Portal, subscribers can quickly skip one or more upcoming orders with just a few clicks. It’s simple, intuitive, and designed with flexibility in mind. Once an order is skipped, the next shipment is also skipped, and the shipment date is automatically updated.
Common reasons customers skip orders:
✅ They already have enough product
🛫 They’ll be away during the delivery window
⏸️ They want to pause shipments temporarily
This isn’t a cancellation, it’s just a pause. And it gives your customers control over their experience.
Also, customers can choose to skip the next order by changing the next shipment date directly on the Customer Portal, as shown in the images.
With these options, customers can easily hit the skip button or simply move the next order date, whichever works best for them.
Automatic Timeline Updates 🕒
Every skipped order is automatically recorded in the customer’s subscription dashboard timeline, capturing the exact date and time the skip was made. This transparent tracking allows both the customer and the merchant to stay informed and aligned.
Why It Matters💡
Giving customers the option to skip orders reduces churn, increases satisfaction, and demonstrates that you understand and respect their real-life needs🤝. This small but powerful feature builds trust and convenience, ultimately strengthening the customer relationship.
If you face any issues during installation, reach out to our team at help@recurpay.com or click the Instant Call button on your dashboard for real-time assistance. You can also start a live chat anytime we are available 24*7.