Migration Prerequisites
Before starting the migration, please ensure the following requirements are met:
1. Shopify Store Setup
Your store has already been migrated from WooCommerce to Shopify
The Recurpay app is installed on your Shopify store
2. Payment Gateway Configuration (Required)
Recurpay supports migrations only when payments are configured as follows:
Shopify Payments must be set up as the primary payment gateway
If you were previously using one of the gateways below, it must be connected as a secondary (legacy) gateway:
Stripe
PayPal
Authorize.net
What this means:
New subscriptions created after migration will be charged via Shopify Payments
Existing subscriptions will continue charging via their original (legacy) gateway
This ensures uninterrupted renewals for existing customers
⚠️ No other payment gateways are currently supported for Subscriptions and Migration.
If your WooCommerce store was using a different payment method, affected customers will be required to reauthorize their payment or update card details to reactivate their subscriptions after migration.
If you’re unsure about your setup, reach out to our team and we’ll help you verify it before proceeding.
Step 1: Fill Out the Migration Request Form
To get started, fill out the migration request form below:
Once submitted:
Our migration team will reach out within a few hours
Your migration window will be scheduled
A dedicated migration specialist will guide you through the process
The migration is typically completed within 24–48 hours.
Step 2: Install the Recurpay App on Shopify
Go to your Shopify Admin
Open the Shopify App Store
Search for Recurpay Subscriptions
Click Install
After installation, complete the onboarding flow to connect your products and basic settings.
👉 Refer to this guide for detailed steps: How to install the Recurpay app
Step 3: Grant Access to Recurpay
To migrate subscription data from WooCommerce, our team requires access to your WooCommerce store.
What you need to do:
Create an admin or staff account in your WooCommerce store
Use the following email address:
help@recurpay.com
👉 Please follow this guide for step-by-step instructions:
How to Create an Account on WooCommerce
Once the account is created, our team will take it forward from there.
Step 4: Migration & Review (24–48 Hours)
Once access is granted, our team will begin the migration.
What happens during this step:
Existing WooCommerce subscriptions are migrated to Recurpay in paused status
Subscription data is mapped to your Shopify products
This ensures there are no unintended charges
You’ll be notified once the migration is complete
Your action required:
Review the migrated subscriptions in Recurpay
Confirm everything looks correct
Stay available during the migration window in case quick confirmations are needed
Important
Staying available during the migration window helps us complete the process smoothly and on time. Our team will always keep you informed and will only reach out if clarification is required.
Final Step: Go Live
Once you confirm everything looks good:
Cancel or disable subscriptions in WooCommerce
Our team will activate subscriptions in Recurpay
Your Shopify store goes live on Recurpay 🎉
👉 Follow this guide for detailed steps:
How to Cancel Subscriptions in WooCommerce
Frequently Asked Questions
Will my existing subscribers be charged again?
No. All subscriptions are migrated in a paused state and are only activated after your confirmation and will be charged on their next order date.
Will customers need to update their payment details?
No, if their subscription is on Stripe, PayPal, or Authorize.net and if the payment gateways is added as a legacy gateway
Yes, if their original payment method is unsupported.
In such cases, customers will be prompted to reauthorize their payment securely.
Can I keep using my old payment gateway for new subscriptions?
No. All new subscriptions must use Shopify Payments. Legacy gateways are supported only for existing subscriptions.
What happens if I don’t disable WooCommerce subscriptions?
Subscriptions may continue renewing on WooCommerce. We strongly recommend disabling them once you confirm the migration is complete.
Why Recurpay’s White-Glove Migration?
Fully managed migration from WooCommerce to Shopify
Secure handling of historical subscription data
No downtime or customer impact
End-to-end support with real humans, 24×7
Need Help?
If you need assistance at any stage:
Email us at help@recurpay.com
Use the Instant Call button from your dashboard
Start a live chat — our team is available 24×7