Failed payments are one of the most common reasons for subscription churn. Sometimes it’s due to expired cards, insufficient balance, or temporary payment gateway issues, all of which can lead to lost customers if not managed well.
Recurpay’s Smart Renewals feature automatically detects failed renewals and retries them at the most optimal time using intelligent retry logic. This ensures more payments go through successfully, keeping your subscribers active and your recurring revenue stable.
For a detailed walkthrough on how to set this up, you can watch this Video or follow the step-by-step guide below to implement it on your store.
Step 1: Locate The Settings Field
Within your dashboard, navigate downward to the settings option, which comes right under the orders field to access the revenue booster option.
Step 2: Modify The Revenue Booster Option
Within the settings page, locate the revenue booster option to manage your smart renewal settings.
Step 3: Setup The Smart Renewal Settings
Configure your smart renewal settings by choosing a payment retry schedule that aligns with your business goals, so customers automatically receive retry notifications based on your setup.
Step 4: Save Your Smart Renewal Setup
Save your smart renewal schedule to ensure that all subscriptions where payment fails, use the setup retry schedule for my store.
1: Understanding how Smart Renewals work
When a renewal payment fails, Recurpay automatically schedules retries based on patterns that have proven successful across 1M+ transactions.
This means every failed payment gets additional retry attempts without any manual work from your end.
Each retry is spaced intelligently, giving customers enough time to fix payment issues while increasing the chances of success.
2: Why it matters for your business
With Smart Renewals active, you:
Recover payments that would otherwise be lost
Prevent involuntary churn caused by billing failures
Improve revenue predictability month-over-month
Keep customers subscribed for longer with no extra effort
By automatically recovering failed renewals, Smart Renewals helps maintain your relationship with existing customers instead of losing them to technical payment issues.
3: Monitor your recovery performance
You can track recovered renewals and payment success trends directly within your Recurpay dashboard under Analytics.
This helps you measure how Smart Renewals is improving your overall retention and revenue.
💡 Tip
Notifying customers before retry attempts can further reduce failed transactions and make the renewal experience smoother.
If you face any issues during installation, reach out to our team at help@recurpay.com or click the Instant Call button on your dashboard for real-time assistance. You can also start a live chat anytime we are available 24*7.