First impressions are everything in e-commerce. When customers interact with your subscription service, they expect a seamless brand experience from the emails they receive to the tiny icon in their browser tab.
If you're using Recurpay, customizing these core brand elements is straightforward. Here is a step-by-step guide on how to update your store name, contact email, and visual branding.
Step 1: Accessing the General Settings
All your primary branding controls are housed in one central location. To get started:
Log in to your Recurpay Dashboard.
Navigate to the Settings menu in the sidebar
Select General.
Navigate to the Basic Settings section.
Step 2: Updating Identity and Contact Info
In the Basic Settings area, you can modify the text-based elements of your store.
Store Name: This is how your business identifies itself within the Recurpay ecosystem. Ensure this matches your Shopify or storefront name for consistency.
Store Admin Email: This is the primary email address used for admin notifications. Updating this ensures that communication regarding subscriptions and system alerts reaches the right inbox.
Step 3: Branding with Logo and Favicon
Visual consistency builds trust. Recurpay allows you to upload specific imagery that appears in your customer account widget and notification emails.
Store Logo: This will appear in the headers of your customer-facing pages and automated emails. Use a high-resolution PNG or JPG with a transparent background for the best look.
Favicon: This is the small icon that appears in the browser tab. While small, it is a vital detail that makes your subscription portal feel like a professional, integrated part of your website.
Why These Updates Matter
Updating these fields isn't just about aesthetics; it’s about the Customer Experience (CX).
Trust: A matching logo and store name across emails and the checkout portal reassure customers they are in the right place.
Deliverability: Using a recognizable store email for notifications reduces the chance of your subscription updates landing in a customer's spam folder.
Professionalism: A custom favicon distinguishes your store from generic setups, providing a "white-label" feel to your subscription service.
Need Help? If you face any issues while setting store name, email and favicon in the basic settings, reach out to our team at help@recurpay.com or start a live chat anytime on your dashboard for real-time assistance. We are available 24x7.