Migration Prerequisites
To ensure a smooth migration to Recurpay, your store must be using one of the following payment gateways:
Shopify Payments
Authorize.net
PayPal
Stripe
If you’re using a different payment gateway, don’t worry — reach out to our team and we’ll help you explore the best way forward.
Step 1: Fill Out the Migration Request Form
To get started, fill out the migration request form below:
Once submitted:
Our migration team will reach out within a few hours
Your migration window will be scheduled
A dedicated migration specialist will guide you through the process
The migration is typically completed within 24–48 hours.
Step 2: Install the Recurpay App
Go to your Shopify Admin
Open the Shopify App Store
Search for Recurpay Subscriptions
Click Install
After installation, complete the quick onboarding flow to connect your products and basic settings.
👉 Refer to this guide for detailed steps: How to install the Recurpay app
💡 Recommended Before Migration
We recommend installing Recurpay and completing the initial setup before the migration begins.
This ensures that:
New subscriptions created during the migration window are routed correctly
There is no overlap between old and new subscription systems
Your storefront is fully ready when subscriptions are activated on Recurpay
Our migration team will guide you on the ideal timing so everything transitions smoothly.
Step 3: Grant Access to Recurpay
To migrate subscriptions from Recharge, our team needs access to your Recharge admin.
Here's a detailed guide with step-by-step instructions: How to Create a Recharge Staff Account
Once access is provided, our team will take it forward from there.
Step 4: Migration & Review (24–48 Hours)
After access is granted, our team will begin the migration.
What happens during this step:
All existing Recharge subscriptions are migrated to Recurpay in a paused state
This ensures there are no unintended charges
You’ll be notified once the migration is complete
Your action required:
Review the migrated subscriptions in Recurpay
Confirm everything looks correct
Stay available during the migration window in case quick confirmations are needed
Important
Staying available during the migration window helps us complete the process smoothly and on time. Our team will always keep you informed and will only reach out if clarification is required.
Final Step: Go Live
Once you confirm everything looks good:
Disable or uninstall Recharge from your Shopify store
Our team will activate subscriptions in Recurpay
Your store goes live on Recurpay 🎉
Why Recurpay’s White-Glove Migration?
Fully managed by subscription experts
No downtime or customer impact
Secure handling of all subscription data
End-to-end support with real humans, 24×7
Need Help?
If you need assistance at any stage:
Email us at help@recurpay.com
Use the Instant Call button from your dashboard
Start a live chat — our team is available 24×7