Applying a manual discount allows you to reward loyal customers or resolve support issues by reducing the cost of their upcoming subscription orders. You should use this feature when a customer forgets to apply a code at checkout or when you want to provide a one-time price adjustment to an active subscription.
Benefit: This helps merchants improve customer retention and manage individual subscription pricing without requiring the customer to cancel and re-subscribe.
Video Walkthrough [How to Add a Discount Code Manually in Recurpay]
Step 1: Go to the Subscriptions menu
Go to the Subscriptions tab on the left bar on your Recurpay dashboard.
Step 2: Search for the customer's subscription
Enter the customer's name, email, or subscription ID into the search bar and select the correct subscription from the list.
Step 3: Open the discount settings
On the left-hand side of the subscription details page, find the Next Order Amount section and click the dropdown arrow
Step 4: Apply the discount code
Enter the discount code into the field and click Apply.
WARNING: Ensure the discount code is active in your store settings before applying it manually, or the price will not update.
Note: The discount code will be calculated in the next renewal order
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